Refund policy

Returns & Refunds

All William & Flo Gift handkerchiefs featured on this website are sold and fulfilled exclusively through Amazon.

Because your purchase happens on Amazon, all returns and refunds are handled under Amazon’s standard returns policy.

If you’d like to return an item or request a refund, please:

1. Log in to your Amazon account.

2. Go to Your Orders.

3. Find your William & Flo Gift order.

4. Select Return or replace items and follow the prompts.

If Amazon is unable to help or you feel something is unresolved, you can always contact us at operations@sannenimports.com with your Amazon order number and we’ll do our best to assist.